What is the difference between read receipt and delivery receipt




















The request message won't bother you anymore. Looks like another good way out. If both the sender and the recipient use Microsoft Outlook with Exchange Server, it is not a problem at all to request delivery receipts and get notified when the email is opened by the recipient. But not all email clients support this mail confirmation feature.

What should you do then? There is a variety of services available for tracking your emails. The most well-known are getnotify. They all use the same principle in their work. When you are ready to send your message, you just add the tracking service address to the recipient's email address, and your message turns out to be automatically and invisibly tracked.

As soon as the recipient opens the email, you will get a notification from the service and your recipient will not know about it. The information you get varies from service to service. Most of them tell you when your message was opened, how long it took the recipient to read it and where the addressee was when he got the message.

But all the same, delivery and read receipts are among most useful tools that Outlook , , and provide you with. How to get email read receipt and delivery receipt in Outlook by Ekaterina Bespalaya updated on July 4, Request delivery and read receipts Track a single message Keep an eye on all sent emails Create a read receipt rule Track receipt responses Disable read receipt requests Email tracking services Request delivery and read receipts At first let's define the difference between delivery and read receipts.

Track a single message If you're sending a really important message and want to be sure that the recipient will get it and open it, you can easily add delivery and read requests to this single message: Create a new email. Press Send. Keep an eye on all sent emails Let's imagine another situation. Then it's better to request delivery and read receipts for all outgoing messages: Click on the FILE tab. Click on Mail in the Outlook Options dialog window.

Scroll down to the Tracking area. Check the 'Delivery receipt confirming the message was delivered to the recipient's e-mail server' and 'Read receipt confirming the recipient viewed the message' boxes. Click OK. Create a read receipt rule Outlook and make it possible to set a special rule to get delivery and read receipts.

Follow the steps below to set a rule according to your needs: Launch Outlook. Click on Rules. Click on the E-mail Rules tab in the window that displays on your screen.

Press the New Rule button to start the Rules Wizard. Select 'Apply rule on messages I receive' or 'Apply rule on messages I send' in the Start from a blank rule section. Click Next. Tick the condition s from the suggested list.

In the field under the list of conditions click on the link the underlined value to edit the rule description. In my case the underlined value is 'specific words'. Type in a word or phrase to search for in the recipient's address. Click Add and the words will appear in the search list. Click OK to save the changes. Click Next to switch to the list of actions. Tick the necessary action. When you send an important message to someone then you can request one of them or both at once.

Or you can add read receipts to all your emails. It's even possible to create a special read receipt rule. Would you like to know how to do it? Go ahead and read this article! The message was successfully delivered to the recipient's phone. The recipient has read your message. Message info For any message that you send, you'll be able to see a message info screen, displaying the details of when your message was delivered, read, or played by the recipient.

To see the message info screen: Open an individual or group chat. Tap and hold your sent message. The message info screen shows: Delivered : Your message is delivered to your recipient's phone, but the recipient hasn't seen it. Read or Seen : The recipient has read your message or seen your picture, audio file or video.

The recipient has seen your voice message, but hasn't yet played it. Played : The recipient has played your voice message.



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