Gift cards create long-lasting positive memories with your brand A gift card is guaranteed to be a memorable reward. Adidas eGift. ASOS eGift. Boots Gift Card. Clarks eGift. Clarks Gift Card. Ernest Jones eGift. Fashion Favourites Gift Card. Fatface eGift. Foot Locker Gift Card.
Footasylum eGift. Global Hotel eGift. H Samuel eGift. Harrods Voucher. HomeSense Gift Card. Lavish Spa Vouchers eGift. This email does not constitute an acceptance of your Order by us and a contract does not exist between us at this point. Please note, that we may also send you an SMS to notify you that your Order has been dispatched. Upon sending either of these emails, your Order will be taken to have been accepted by us unless we have notified you that we do not accept your Order, or you have cancelled it.
Your Order is subject to English law. Your Order will be complete and the Product s in your Order will then be owned by you and so risk of loss or damage to such will pass to you in the first instance of either of the below taking place:.
The Order is your responsibility from the time the delivery is made to the address or safe place you gave to us. We shall be entitled to supply Products ordered as part of one Order separately. This may mean that Products are dispatched or available for collection separately. There may be certain circumstances where we can supply only part of an Order.
Non-acceptance of your Order or parts of your Order may be due to any one or more of the following non-exhaustive reasons:. We reserve the right to cancel your Order even after we have accepted it, for any of the reasons listed in Clause 6.
Gift cards and e-vouchers can only be used for orders in British Pounds. If you choose to pay for your Order using a payment card with a currency denominated account that is different from the currency you are paying in, your payment card will be charged in the payment currency at the foreign exchange rate applied by your relevant payment card provider or bank at the time of processing your Order. Your international payment card provider or bank will determine the foreign exchange rate and may add an additional processing or administration charge which you will be liable to pay.
By placing your Order and making an offer to buy a Product, you authorise us to transmit information including any updated information or to obtain information about you from third parties from time to time and this may include verification checks involving your debit or credit card number or credit reports in order to authenticate your identity; to validate your credit card; to obtain an initial credit card authorisation; to protect you and us from fraud; and to enable us to arrange delivery of your Order to your nominated delivery address.
Selfridges gift cards can be exchanged for products in all Selfridges stores and can also be used to purchase Products via the Platforms or over the telephone. Selfridges e-vouchers can only be used to purchase Products via the Platforms. A gift card or e-vouchers cannot be exchanged for cash or refunded. If the Products purchased online total less than the value of your gift card, any balance will be left as credit for you on your gift card. If the Products purchased online total less than the value of your e-voucher, then it will not be possible to process your Order and you will receive an error message.
You can only use your e-voucher once and the total value of the Products you are purchasing must be equal to or greater than the value of the e-voucher. When redeeming a gift card via the Platforms or over the telephone, you will be required to give the serial number on the gift card, and the online security code which is revealed by scratching off the holographic panel on the gift card.
In relation to an e-voucher, in order to redeem this via the Platforms, you will need to enter both the registered email address to which the e-voucher was originally sent, as well as the serial number appearing on the e-voucher itself.
Selfridges employees ordering products from the Platforms, and who are entitled to staff discount, agree that they have read and adhere to the Terms and Conditions of the Selfridges staff discount policy. Employees with any questions about this discount policy please contact your HR department.
You must provide us with complete and accurate delivery address information. For the avoidance of doubt, this includes not only the address that your Order is going to, but also the name of its recipient. We will not be liable for the delivery of your Order as a result of you supplying us with incomplete or inaccurate information. Parcels may require a signature on delivery. We will make every effort to deliver your Order within the estimated timescales. However delays are occasionally inevitable due to unforeseen factors or events outside our control, for example, material shortages, travel or transportation disruption, import delays or higher-than-anticipated demand.
Selfridges shall not be liable for any delay or failure by us to deliver your Order within the estimated timescales as a result of such delays. Please note that delivery of your Order may take longer during sale or other busy periods. For the full list of countries that we currently deliver to, please see our international delivery section.
You may select the international delivery option at the end of the checkout process, and by specifying a delivery address outside of the UK. We will notify you of the international delivery charge s applicable to your Order at checkout and the amount will be added to the total amount of your Order. Delivery lead times of your Order to an international address will vary according to its destination.
Please see our Dispatch and Delivery section for more information. For those customers who have chosen to have these Products delivered via our complimentary courier service you will be required to:.
Please note that our authorised courier deliver Products on a nominated day pream service. For next-day delivery of these Products customers will be required to place their Order in advance of the following times:. Whilst our authorised courier will make every effort to deliver your Order within the estimated timescales delays occasionally occur and in such circumstances Selfridges shall not be liable.
In the event that you or your appointed relative cannot provide our authorised courier with a suitable form of identification then our Customer Service Team will contact you to arrange an alternative delivery date to receive these Products.
You can choose your date for collection at checkout. We can only offer next-day collection from 12pm on Orders placed before 10pm on the previous day. However, please note that for certain Products or during busy periods, it may not always be possible to offer you next-day collection. In such circumstances, we will show you the earliest available collection date for your Order at checkout.
We will make every effort to make your Order available for collection within the estimated timescales. However delays are occasionally inevitable during sale or other busy periods or due to unforeseen factors or events outside our control, for example, extreme weather, a flood or fire. Selfridges shall not be liable for any delay or failure to make your Order available for collection within the estimated timescales. After you have received an email from us notifying you that your Order is ready for collection, please collect your Order from the designated collection point in the relevant store where you asked for your Order to be sent.
When collecting your Order from a store please make sure that you bring either a valid passport, driving licence or the payment card that you used to place the Order. With the exception of the circumstances listed in clause If you paid for your Order using PayPal, or if your order contains fine jewellery or watches, then orders must be collected by yourself. If you fail to collect your Order within seven 7 days of your collection date, your Order will be returned to Selfridges and will no longer be available for collection.
If you fail to collect your Order within the set period of time then we will automatically refund the original purchase price of your Order. Please refer to our Returns Policy for more information.
You have a statutory right to cancel your contract of sale at any time up to fourteen 14 days after the day on which you receive your Order. If you place an Order for several Products and they are delivered separately then your fourteen 14 days will start the day after you receive the last Product in your Order. You need to return the item within twenty eight 28 days after the day on which you receive or collect your Order in order to receive a refund.
For information on refunds please see our Returns Policy. If, for any reason, you wish to cancel your contract before your Order has been dispatched or you have been notified that it is available for collection, then you need to let us know. Once we have received notification from you of your wish to cancel your contract, subject to any monies having been taken from you, provided the items have not been dispatched then we will refund you the original purchase price and delivery charge for your Order within fourteen 14 days.
For more information, please see our Returns Policy. It may not always be possible to stop an Order from being dispatched or made available for collection.
If you decide to cancel your contract and your Order has already been dispatched or you have been notified that it is ready for collection, then you need to let us know and return the Product within twenty-eight 28 days from the day after you receive or collect your Order. We may withhold any reimbursement until we have received the Order back or you have supplied evidence of having sent the Order back, whatever is the earliest.
You can notify us by using any one of the options identified in clause If you wish to return sale item s purchased in store or online, we are offering a full refund or exchange within 28 days. Unfortunately we are not able to process exchanges for sale items purchased and returned online. We will endeavour to exchange items brought in to store whether purchased online or instore however this will be subject to this item being available. If you wish to return item s previously purchased in store or online in any of our stores, we are offering a full refund or exchange if available within 28 days.
If you are unsure if your product can be returned in store, please check clauses If you have any questions, please contact. Products must be returned in a saleable condition within twenty-eight 28 days of receiving your Order. Products must be unused and in their original packaging with garment tags and any other security devices or seals still attached and intact when they are returned to us.
We reserve the right to consider the condition of any Product that you wish to return and make any deductions if there are indications that the Product, its tags, security devices or seals have been used, removed, broken or tampered with.
Please note that your right to cancel or return a Product does not apply to certain types of Products. The following list provides a non-exhaustive list of the types of Products you cannot cancel or return:. Should you have any issues with an Order for flowers, please see below for more information;. Where lingerie, swimwear, cosmetics and earrings are protected by hygiene seals, you are required to take reasonable care by not removing the hygiene seals.
Refunds will not be provided if the hygiene seals have been removed, broken or tampered with. Please note that clauses We will pay for the cost of returning any order delivered to you within the UK. If you wish to return your order then please follow the steps below:.
Please be sure to indicate the quantity of a particular Product that you are returning to us as well as the reason for your return. Any packaging, dust bags or authenticity labels must be returned with the Products otherwise we will not be able to refund the Order. Please note that Selfridges cannot be liable for any Products that go missing as a result of your failure to use this label.
We advise that you use our courier service whenever possible — if not, any risk, loss or damage to your Order will be your responsibility. We will pay for the cost of returning any Order delivered to you within the EU. If you wish to return your Order, then please follow the steps below:.
If your Order was delivered to you within the EU other than the UK and you now wish to return it then please follow steps a and b as described in clause Please then complete section 2 of the DHL Returns Form and place it inside the clear plastic envelope.
Attach the clear plastic envelope, together with the returns address label found at the bottom of your delivery note to the outside of your returns package. Please then call your local DHL express courier to arrange a collection time that suits you.
Should you choose to return your Order through any other process including a different carrier or postal service , then any cost associated with that, as well as the risk, loss or damage to your Order shall be borne by you. Please be aware that this delivery note asks for information in order for UK customs to pass your Order through as a return, so it is really important that you complete it accurately and in full.
To complete the delivery note, please that ensure you:. After you have filled in the delivery note, place it in the clear plastic envelope that you received your Order and attach it to the outside of your returns package.
If the steps outlined above are not followed, in particular if the delivery note is not completed in full and attached to the outside of your returns package using the enclosed clear document envelope as described in clause We will not be able to process a refund until we have received your returns package. We will pay for the cost of returning any Order that was originally delivered to a non-EU country provided you follow the process outlined in clauses Should you choose to return your Order through any other process including a different carrier or postal service , then any cost associated with that, as well as the risk, loss or damage to your Order will be at your own liability.
Then call your local DHL express courier to arrange a collection at a time that suits you. You can also return your Order to a Selfridges store. Please ensure that you bring the delivery note that you got with your Order and your payment card unless you paid by gift card, e-voucher or PayPal or Alipay when returning an Order to one of our stores. Please note, the following Orders cannot be returned in store, however they can be returned via our complimentary courier service or by complimentary postal returns:.
Please note we will not reimburse any costs incurred by you in returning your Order to one of our stores. Orders for Cartier Products that are sent via our complimentary courier service can only be returned by the complimentary courier service and cannot be returned to our London, Oxford Street store. For those customers returning these items via our complimentary courier service, please follow the steps below:. The Real Flower Company, Philippa Craddock Flowers and Flowerbx guarantee bouquets for five 5 days from delivery provided that the care instructions are followed.
They will not be liable for claims reported outside of this time. Where possible we will replace the damaged flowers or offer a full refund to you or the purchaser.
Within fourteen 14 days of us receiving your Order back by post, or receiving proof from you that your Order was returned to us, we will refund you the original purchase price and delivery charge for your Order, provided that you return the Product s to us in a saleable condition.
This will appear in your account within five 5 days depending on your card issuer. If you return by post then your refund will be processed back to your PayPal or Alipay once we receive and process the Order. Alternatively, if you paid for your Order using a gift card or e-voucher and returned it to one of our stores, then your refund will be given back to you on a gift card.
Subject to the delivery option that you selected when first placing your Order for more information, see Dispatch and Delivery , we will also refund you one of the following:. At the very least you will be refunded the cost of what the Standard Delivery for your Order would have been. One4all Gift Card benefits. Sorry the postcode you entered does not seem to be valid. Please check and enter it again. Choose a service Close.
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